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Intended for sale to adults 21 years or older. If you are not legally able to purchase tobacco products, please do not enter this site.

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Return Policy

Returns

    Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Non-returnable items include:

    To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted: (if applicable)

    

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

    Any item that is returned more than 30 days after delivery

Refunds (if applicable)

     Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     Late or missing refunds (if applicable)

     If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.

    If you've done all of this and you still have not received your refund yet, please contact us at customer-service@cacuqecig.com.

     Sale items (if applicable)

     Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

     We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer-service@cacuqecig.com or contact your sales representative.

Shipping

     To return your product, you should mail your product to: Click here.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time frame to receive your exchanged product may vary.

    If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance.

    We offer no guarantees towards the receiving of your returned item.