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Intended for sale to adults 21 years or older. If you are not legally able to purchase tobacco products, please do not enter this site.

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Warranties and Guarantees

Warranty

     All products listed on Cacuq are warranted to be free from defects in materials or workmanship for 3-6 months from the date of purchase. A chart with the warranty periods of all the brands listed on this website is available at the bottom of the Guarantee Page.

     Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion

     This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii)consumable parts, such as batteries, unless product damage has occurred due to defects in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Cacuq; (v) damage to a product that has been modified or altered without the prior written permission of Cacuq.

Guarantee

     All products listed on Cacuq are covered with genuine guarantees from their manufacturers. We are able to provide full proof of the authenticity and originality of all products listed on this website. A chart with the guarantee periods of all the brands listed on this website is available at the bottom of this page.

Brand Warranty Period

Brand Warranty Period
Kanger 6 months
Innokin 6 months
Aspire 6 months (Battery); 3 months (Atomizer)
Ismoka Battery 3 months
Joyetech 6 months
Smok 6 months (Battery and Atomizer); 3 months (Accessories )
Cloupor 3 months
Geekvape 3 months
Hotcig 3 months
Horizon 6 months
UD 6 months
Wismec 3 months
Smwell 6 months
Fremax 6 months
SMY 6 months
Encom 12 months
Praxis 3 months
Ljoy 3 months
Hotfire 3 months
Athen 45 days (Hero 240); 3 months (Others)

Please contact us at support@cacuq.com if you suspect a fake product ordered from this website.